Hi

When uploading a 2 minute long video I get "error: failed uploading". I retried, changed browser, re-logged.

I re-exported the video so it had just 85MB
I lowered the resolution.

No change.

I tested by uploading a short video with exact same codec settings. This worked. I tried uploading the long video again. Error.

This is what I'm seeing in the browser console:

/uploads.json:1 Failed to load resource: the server responded with a status of 524 ()

Could share the video? Upload it somewhere else and share a link.

Don’t the admins have access to logs they can check? Anyway, I’ll DM you about it since I don’t want to waste any more time. Hope you don't mind.

Hopefully the admins can figure out what’s going wrong and fix the bug, so I can actually upload it on upcoming Monday morning.

pat_furring said:
Don’t the admins have access to logs they can check? Anyway, I’ll DM you about it since I don’t want to waste any more time. Hope you don't mind.

Hopefully the admins can figure out what’s going wrong and fix the bug, so I can actually upload it on upcoming Monday morning.

I'm not seeing any exceptions, and the video uploads normally on a local instance of the site. I'll try to upload it later.

I appreciate the helping effort. Thank you.

I’m pretty sure you’ll run into the same error when trying to upload it to the website, but just in case, here are a few ideas about what might be causing it:

Maybe it has something to do with how long the upload takes. My upstream connection is slow.
Maybe it’s related to using a VPN.

Another possibility is that uploads are automatically scanned and something is being incorrectly flagged. I can think of three things in the video that definitely shouldn’t violate the upload guidelines, but could potentially trigger a fa;se positive by a simple AI-based or algorithmic check. Part of the video is a parody of a TV commercial. There's “bloopers” section where a 2–3 second portion of one clip is repeated twice, and the word “commercial” is written on the clapperboard.

I did have an issue once with an MP4 not being accepted because it contained an included thumbnail, but I’m almost certain the error in that case was “unsupported format.”
This video now was exported from Shotcut and is a .WebM, without anything like that as far as I know. Unless Shotcut somehow added a thumbnail to .WebM file based on one of the clips I used in the project.

pat_furring said:
I appreciate the helping effort. Thank you.

I’m pretty sure you’ll run into the same error when trying to upload it to the website, but just in case, here are a few ideas about what might be causing it:

Maybe it has something to do with how long the upload takes. My upstream connection is slow.
Maybe it’s related to using a VPN.

Another possibility is that uploads are automatically scanned and something is being incorrectly flagged. I can think of three things in the video that definitely shouldn’t violate the upload guidelines, but could potentially trigger a fa;se positive by a simple AI-based or algorithmic check. Part of the video is a parody of a TV commercial. There's “bloopers” section where a 2–3 second portion of one clip is repeated twice, and the word “commercial” is written on the clapperboard.

I did have an issue once with an MP4 not being accepted because it contained an included thumbnail, but I’m almost certain the error in that case was “unsupported format.”
This video now was exported from Shotcut and is a .WebM, without anything like that as far as I know. Unless Shotcut somehow added a thumbnail to .WebM file based on one of the clips I used in the project.

It's most likely a connection speed issue, if you have a slow upload speed. It could be timing out. You should try disabling your VPN.

There is no such automatic scanning and flagging on uploads. That's just not something the site does.

The MP4 format support issue was fixed.